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Returns

Although we have absolute confidence in providing the best at home light therapy treatment in the world, we do not offer refunds if our light therapy mask doesn't give you the results you desire. Please ensure this product is right for you before purchasing and speak to your specialist first to see if light therapy will help you.

 Change of Mind

We do not refund products due to change of mind so please be sure this product is right for you before purchasing. 

Faulty Product

In the unfortunate event your mask is faulty we ask you to send a short video showing the problem. We replace all faulty items with a new item that is within the 12-month warranty period as long as the product was used as directed.

Products found faulty due to mishandling or misuse will not be covered by warranty. In rare cases we may ask you to send the faulty item back. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please read instructions carefully and thoroughly before using this product. For all support questions or warranty claims please send an email to info@beautybylight.com.au

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